Learn about finding answers from other customers in the Community. Technical support does not include troubleshooting third-party services or add-ins. You can learn how to contact technical support here: Contact support. Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox).Some examples of these issues are listed in the following table. Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. Converting from a trial subscription to a paid subscription.Signing up for a trial or purchasing a subscription.Here are some examples of billing and subscription management issues: The support telephone number can be found on the Office 365 operated by 21Vianet portal. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Billing and subscription management supportĪssistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. You can call during local business hours, Monday through Friday. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. For more self-help resources, see Learn about Office 365 operated by 21Vianet. Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. Community and self-service support options Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.Īuthorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. Local language support varies by country/region. In most countries/regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. The expected wait time is indicated in the Contact support pane.
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